Monthly Release Notes - June 2019

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Halcyon


Advanced Reporting Suite

Version: 11.0
New Features
  • Each platform plugin now creates a staging table when the Collector Service starts.
  • The Advanced Reporting Suite now checks to see if .NET 4.6 or later is already installed.
Enhancements
  • All gender assignment references have been removed from the product to comply with the requirements of GDPR.
  • The Data Processor service has been enhanced to use multiple worker threads. There is a new setting to set the number of worker threads.
  • Settings against each collection have been amended to take the individual platform plugins into account.
Other Fixes
  • This release fixes an issue with duplicate IBM i records being collected.
  • A fix has been applied so that users can register if their user name or password contains a '.' character.
  • Shipped template .rpx reports have been changed to use the term IBMi rather than iSeries.
  • An issue has been fixed to prevent excessive amounts of unprocessed staging data building up in the database thus causing SQL timeouts.
  • A fix has been applied to prevent "missed" IBM i data causing reports to have no data for certain days.

Task Supervisor

Version: 4.2
Enhancement
  • All gender assignment references have been removed from the product to comply with the requirements of GDPR.

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Intermapper


Version: 6.3.2
  • The self-signed certificate installed with Intermapper now uses no domain name instead of helpsystems.com. This removes an issue with Intermapper's security score.
  • Device notifiers no longer send an Up notification when the device goes down but comes back up before the expiration of a delay setting.
  • A problem with initialization of the Intermapper Data Center database has been fixed.
  • A problem with slow startup caused by chart data repairs has been fixed.
  • Stopping the Intermapper Reports server no longer results in warning entries in the Intermapper database log.
  • If you shut down the Intermapper server with Intermapper Remote Access client connected with a map open, and that map is subsequently removed, Intermapper now starts cleanly and handles the situation gracefully.

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Powertech


Event Manager

Version: 6.3.0.30000
New Features
  • An 'out-of-the-box' template for Db2 for i has been made available.
  • User inactivity controls have been added to the Windows 'out-of-the-box' template to help meet the PCI DSS 8.1.4 requirement. These controls remove/disable inactive user accounts within 90 days.
  • An 'out-of-the-box' template for Firewalld has been made available.
  • An 'out-of-the-box' template for Sistema de Operaciones Electrónicas (SIOPEL) has been made available.
  • An 'out-of-the-box' template for Medio Electrónico de Pagos (MEP) has been made available.
  • [CAS-0010132968] - When entering Powertech Event Manager or Vityl IT and Business Monitoring with a domain/IP address different than the one configured for HelpSystems.Service, it is now redirected to use the domain/IP address configured for the service in order to avoid cross domain problems.
  • A new configuration option means False Positives and fatigued alerts are easier to detect and manage.
  • Improvements have been made to Powertech Event Manager's custom datasources allowing data integration from any in-house application. Parsing data has been made easier with a new data validation routine.
  • Powertech Event Manager provides 'out-of-the-box'. pre-built, compliance views for PCI, GDPR, SOX, ISO, and other regulations, based on security controls and events collected in the system.
  • Executed Programs event audit has been added to the Linux 'Out-of-the-box' template.
  • An 'out-of-the-box' template for Juniper Firewall and VPN Gateway has been made available.
  • 'Out-of-the-box' templates have been made available for the following CEF supported devices and Applications: Check Point, Barracuda WAF, Imperva WAF, Juniper and Palo Alto Networks.
  • An 'Asset Security Responsible' field has been added to assets to comply with the ISO 27001 A.8.1.2 Ownership of assets requirement.
  • An 'out-of-the-box' template for Intermapper has been made available.
  • A new Asset Configuration summary report has been made available.
  • Common Event Format (CEF) syslog events can be easily integrated into Powertech Event Manager using the new Custom Syslog CEF Datasource.
  • A new 'out-of-the-box' template has been made available for SWIFT.
  • A new custom datasource collector via SNMP has been created for Security events.
  • An 'out-of-the-box' template for Powertech Identity and Access Manager (BoKS) has been made available.
Enhancements
  • Asset attributes (Responsible, Criticality and Regulation) are now visible on the Event Details page.
  • Red Hat 8 is now supported in the 'out-of-the-box' Linux security template.
  • Linux Security Events can now be collected using the syslog protocol.
  • SUDO sentences are now audited on Linux systems.
  • Settings for the sending of emails can now be configured during the installation process.
  • Links present on event messages and variables are now clickable to allow easy access to the context information.
  • A link has been added into the landing page to connect to the HelpSystems solutions page displaying the full company portfolio. This informs the user of common issues that any HelpSystems products could potentially solve.
  • The look and feel of the installation software has been updated to use the new HelpSystems branding.
  • A fix has been applied so that it is now possible to select encoding on the Linux and AIX Security 'out-of-the-box' datasources.
  • The value "Me" has been made available in the Reviewer column of EventManager and ForensicAnalysis grid.
  • Event details pages can now be opened in a new tab to allow the opening of multiple events without losing focus.
  • The process of adding a new IP/DNS name to an asset during configuration has been improved to avoid errors arising during saving and updating.
  • The installation process has been improved allowing the unattended installation using the default recommended settings.
  • 99 new custom variables have been added to the events. These can be used on Custom Datasources and are visible on both the Event Manager and Forensic Analysis pages.
  • Support of DNS/IP filtering has now been made available on Syslog-based 'Out-of-the-box-templates' and Custom Datasources.
  • Defining an empty community in a trap credential now has the same properties as an entry of "*", which means 'any community'. In previous versions a credential with an empty community didn't match any trap.
Other Fixes
  • [CAS-0010146688] - Problems with Alev, that made reports containing Alev restrictions break, have been fixed in this release.
  • A fix has been applied so that the link to Security Control configuration in an Event Manager controlled event now works as expected.
  • L2Launcher processes are now automatically ended when the ThinkServer Service is stopped.
  • A memory leak in PMDB has been fixed in this release, where a mutex object was created when performing an aggregation but was subsequently never deleted.
  • A fix has been applied so that Rules in Security Controls now take into asset regulation into account when filtering assets.
  • A fix has been applied to prevent Orchestrator ending unexpectedly after a communication error with Database Server.
  • A fix has been applied in order that whenever the SQL Server database server is configured with a port different from the default setting, the created database server asset of self monitoring in Orchestrator now has the correct IP address.
  • [CAS-0010142167] - A fix has been applied so that the server kind is now being selected correctly according to the saved value.
  • The self-monitoring dependency for the "NLKChild.exe" process for Monitoring Node has been deleted because this process doesn't need to be executed. The change is only applied to new monitoring nodes.
  • [CAS-0010135007] - A fix has been applied to Reportng module so that the page break checkbox now works as expected.
  • [CAS-0010146114] - A fix has been applied so that multiple connection errors with database server no longer cause the application to stop working.
  • [CAS-0010137067] - A fix has been applied so that the HelpSystems - Orchestrator service now recovers from the temporary unavailability of SQL Server.
  • Desktop machines running Linux and Windows now have an 'out-of-the-box' template to audit their security.
  • [CAS-0010136657] - A fix has been applied so that the Summarized Controlled Events report now shows all values.
  • [CAS-0010150991] - A fix has been applied so that the l2launcher executing SNMP Trap monitors no longer fails after receiving an SNMP trap.
  • In Vityl IT and Business Monitoring and Powertech Event Manager, default ordering is no longer case-sensitive.
  • [CAS-0010123749] - A fix has been applied so that the Reporting module now alerts when the scheduled tasks fail.
  • [CAS-0010130499] - An attribute; DataSourceRetryEnabled has been added as required to various elements in order to prevent the self-monitoring errors that occurred within: "PMDB Queue Length".
  • A fix has been applied so that iSeries Monitors no longer hang when executed without credential.
  • [CAS-0010151201] - A fix has been applied so that retention policies within Powertech Event Manager and Vityl IT and Business Monitoring no longer fail with errors: 'The DELETE statement conflicted with the REFERENCE constraint "FK_AggrValue_AggrValueDef" in PMDB module logs.
  • [CAS-0010146840] - Vityl IT and Business Monitoring no longer stops calculating charts data, if the PMDB module communication with the database gets lots of "Communication link failure" errors.
  • [CAS-0010142328] - Database Queries when SmartConsole starts are now protected and shutdown the SmartConsole should they occur.
  • Regular expression options in Syslog monitors have been changed so that they are now case insensitive.

Powertech Antivirus

Version: 4.1.5

(Legacy version for OS compatibility (includes previous name Stand Guard Anti-Virus) without On-access scanning support)

  • Curl support has been added for HTTP support acquiring DAT files.
  • The default avupdate action now uses curl to acquire virus definition updates from McAfee's HTTP server.
  • Powertech Antivirus now uses the McAfee 6000 Anti-Malware Engine, which includes the following new features:
    • Enhanced support for JavaScript, including stabilization and performance improvements.
    • Improved VBA file handling capability to detect more threats.
    • Improved access to Win32 APIs enabling better policy control over DAT content.
    • Enhanced support to detect 64-bit PE , ELF , Mach-O and .NET based malware.
    • Improved ELF file handling capability.
    • Optimizations to DAT initialization to improve load times.

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Tango/04


Vityl IT & Business Monitoring

Version: 6.3.0.30000
New Features
  • A new 'out-of-the-box' template has been made available for PRTG status integration.
  • [CAS-0010132968] - When entering Powertech Event Manager or Vityl IT and Business Monitoring with a domain/IP address different than the one configured for HelpSystems.Service, it is now redirected to use the domain/IP address configured for the service in order to avoid cross domain problems.
  • 'Out-of-the-box' controls have been made available for: Apache, Docker, Kubernetes, Microsoft Dynamics, FTP Server, Http Server, IIS, Websphere MQ, Microsoft Active Directory, Microsoft Terminal Services, My SQL, Oracle, PostgreSQL, Sharepoint, SQL Server and Tomcat.
  • Vityl IT and Business Monitoring helps you detect the performance metrics and KPIs that will soon be reaching their threshold.
  • A new real-time status report in Vityl IT and Business Monitoring ensures that everything is working as expected and environment is ready prior to starting the new business day. The report can be scheduled to run at the same time every day or executed on demand.
  • An 'out-of-the-box' monitoring template for Microsoft Active directory has been made available. Once this version is installed, Vityl IT and Business monitoring automatically starts collecting Availability and Performance information an every monitored parameter is mapped with industry best-practiced thresholds by default.
  • A new Vityl IT and Business Monitoring licensing model has been introduced, based on Configuration Item Points (CIs).
Enhancements
  • [CAS-0010098374] - Compact view has been enabled in components of Standalone Application or Business Application.
  • Memory usage has been reduced when processing a large number of Devices or Entities in Vityl and IT Business Monitoring.
  • A link has been added into the landing page to connect to the HelpSystems solutions page displaying the full company portfolio. This informs the user of common issues that any HelpSystems products could potentially solve.
  • The look and feel of the installation software has been updated to use the new HelpSystems branding.
  • From this release onward, assets outside the activity calendar do not impact their parent assets. If a server is in Maintenance status, the applications running on it will not be affected if it is down.
  • Defining an empty community in a trap credential now has the same properties as an entry of "*", which means 'any community'. In previous versions a credential with an empty community didn't match any trap.
  • Clicking on charts in the analysis page filter now displays the table details for issues.
  • Dependent assets that are outside of the activity calendar are now tagged and their status is visible.
  • [CAS-0010128091] - A new boolean attribute of "Interactive" has been made available in device elements of type CommandExecution*. This enables Command Execution controls to be run in interactive mode within Vityl IT and Business Monitoring.
  • The installation process has been improved allowing the unattended installation using the default recommended settings.
  • [CAS-0010126346] - New controls have been made available to ensure the integrity of the "HelpSystems - SmartConsole Publisher's" service cache.
Other Fixes
  • [CAS-0010146688] - Problems with Alev, that made reports containing Alev restrictions break, have been fixed in this release.
  • A fix has been applied so that the Smart Topology of an asset is now updated after adding dependencies from IT Infrastructure configuration using the Edit Dependencies option.
  • A fix has been applied so that after using Assets filter in the Vityl IT and Business Monitoring Analysis Tab for a Business Application, the scroll bar no longer remains visible on the charts.
  • [CAS-0010138414] - A fix has been applied in order that requesting Vityl IT and Business Monitoring Issue Analysis during an available period no longer causes an error.
  • [CAS-0010145854] - A fix has been implemented so that the IT and Business Monitoring IT infrastructure configuration for Devices and Applications no longer have poor response times.
  • [CAS-0010132683] - A fix has been applied so that accessing the 'Configure your IT Infrastructure' page when Access Server is not available no longer locks the system.
  • [CAS-0010140137] - A fix has been applied so that there is no character limitation in grid cells to prevent a null value being displayed.
  • [CAS-0010148087] - The message text in the full message pop up of Smart Console Web Client is now shown with line breaks.
  • The 'Show Attributes' option in Orchestrator has been updated to show all possible attributes of the device, taking account the type, family and model.
  • [CAS-0010126344] - A fix has been applied in order that Business Views with filters for 'Any System' type now appear in database events (table SCMSG_EVENTS).
  • [CAS-0010140005] - A fix has been applied in the Vityl assets page so that the both the type and asset description are now shown. Additionally, the description is now also shown when the asset is in good health, where it had previously been missing.
  • A memory leak in PMDB has been fixed in this release, where a mutex object was created when performing an aggregation but was subsequently never deleted.
  • Active MQ template now supports an HTTPS connection.
  • A fix has been applied to prevent Orchestrator ending unexpectedly after a communication error with Database Server.
  • A fix has been applied in order that whenever the SQL Server database server is configured with a port different from the default setting, the created database server asset of self monitoring in Orchestrator now has the correct IP address.
  • [CAS-0010133005] - A fix has been applied so that search values are no longer lost when navigating from the Vityl home page to the component detailed view and then using the back button to return to the Vityl home page.
  • The self-monitoring dependency for the "NLKChild.exe" process for Monitoring Node has been deleted because this process doesn't need to be executed. The change is only applied to new monitoring nodes.
  • A fix has been applied so that importing a Device from a CSV file using the "Overwrite if exists" option no longer causes an "asset does not exist" error.
  • [CAS-0010135007] - A fix has been applied to Reportng module so that the page break checkbox now works as expected.
  • [CAS-0010140141] - A fix has been applied so that refreshing the Orchestrator Web grid now reorders the columns correctly.
  • [CAS-0010146114] - A fix has been applied so that multiple connection errors with database server no longer cause the application to stop working.
  • [CAS-0010135087] - A fix has been applied in order that SLA monitors now work as expected.
  • [CAS-0010137067] - A fix has been applied so that the HelpSystems - Orchestrator service now recovers from the temporary unavailability of SQL Server.
  • [CAS-0010135464] - A fix has been applied so that Orchestrator Web no longer errors when retrieving messages from monitors in ThinkServer that contain invalid characters.
  • A fix has been applied to Online Business Services monitors so they no longer report monitoring errors when some attributes such as Metric name, Service name, Consumer name and such like, do not have existing values.
  • [CAS-0010149343] - Some IBMi Health monitors now show more information about Database/Non Database Pages Rate for different pools.
  • [CAS-0010148562] - A fix has been applied to Linux devices with processes as elements in order that they are detected and show the correct number of instances.
  • [CAS-0010126143] - A fix has been applied so that the Generic Query control now supports the use of parenthesis on UNION queries.
  • A fix has been applied so that medium or large sized asset cards are correctly displayed in the Vityl IT and Business Monitoring visualization home page.
  • A fix has been applied in order that visualizing a Batch Business Process in Vityl IT and Business Monitoring now displays stage or tasks information within an acceptable time frame.
  • [CAS-0010136588] - A fix has been applied so that Clusters that have all their nodes in monitoring error will be shown as 'Monitoring Error' rather than 'Critical' health status.
  • [CAS-0010141297] - A fix has been applied so that monitors for 'Linux Physical Memory', no longer display the error message "invalid literal for float".
  • [CAS-0010150991] - A fix has been applied so that the l2launcher executing SNMP Trap monitors no longer fails after receiving an SNMP trap.
  • In Vityl IT and Business Monitoring and Powertech Event Manager, default ordering is no longer case-sensitive.
  • [CAS-0010121846] - A fix has been applied so that If the user makes a change to the Address book from SmartConsole Web Client and a contact contains a backslash in its name, the Address Book no longer gets corrupted.
  • [CAS-0010109394] - The Vityl and IT Business Monitoring home page now correctly updates the tiles when the license expires.
  • [CAS-0010123749] - A fix has been applied so that the Reporting module now alerts when the scheduled tasks fail.
  • Vityl IT and Business Monitoring version 6.2 could delete previously existing IT infrastructure elements, if you canceled some other elements creation. This has been fixed in this release.
  • The Oracle tablespace size datasource has been modified to use the assigned space as the total size instead of the currently allocated space in instances where autoextend is configured. Otherwise, the current behavior is maintained.
  • [CAS-0010131398] - A fix has been applied so that clicking in health summary now displays the solved issues.
  • [CAS-0010148844] - Monitors that are saving performance data for Dashboards, no longer hang randomly when the connection with the database server is lost.
  • [CAS-0010130499] - An attribute; DataSourceRetryEnabled has been added as required to various elements in order to prevent the self-monitoring errors that occurred within: "PMDB Queue Length".
  • The IBMi Subsystem CPU metric should is no longer stored or displayed.
  • A fix has been applied so that iSeries Monitors no longer hang when executed without credential.
  • [CAS-0010133907] - A fix has been applied in order that Vityl IT and Business Monitoring CPU Usage charts of subsystem elements for iSeries/IBMi systems now show the correct data.
  • [CAS-0010151201] - A fix has been applied so that retention policies within Powertech Event Manager and Vityl IT and Business Monitoring no longer fail with errors: 'The DELETE statement conflicted with the REFERENCE constraint "FK_AggrValue_AggrValueDef" in PMDB module logs.
  • A fix has been applied so that Smart Topology is now correctly displayed within a reasonable time-period when Business Services are included in the Topology view.
  • [CAS-0010146840] - Vityl IT and Business Monitoring no longer stops calculating charts data, if the PMDB module communication with the database gets lots of "Communication link failure" errors.
  • [CAS-0010142328] - Database Queries when SmartConsole starts are now protected and shutdown the SmartConsole should they occur.
  • [CAS-0010128942] - Charts showing the last 60 minutes data in Vityl IT and Business Monitoring have had a fix applied so that they correctly display data and no longer report an unexpected error if using outdated SQL Server versions such as 2008.
  • A fix has been applied so that in Vityl IT and Business Monitoring, some devices (such as EndPoint, Printer, Telephony and UPS) no longer display an empty metric chart for Network Response Time.

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