Robot Console for Insite

NOTE:
  • The currently shipping version of HelpSystems Insite is 3.01.
  • There are no updates for historical releases unless specifically listed.

July 2019

Version 1.0

Robot Console can now be viewed in your browser using HelpSystems Insite. New features of the web version include:

  • An optimized display that is suitable for your desktop, laptop, and even mobile devices, such as tablets and phones.
  • Customizable dashboards with a wide variety of widgets that allow you to create your own view into statuses, messages, resource monitors, and history
  • A guest login that allows you to set up dashboards that are accessible to users who wouldn’t otherwise have access to Robot Console
  • Resource Monitor Status that gives a view of all resource statuses with the options to hold, release, or check status. These can be sorted and filtered to show specific statuses.
  • Messages that provide a history of all messages. From here, you are given the ability to view all details, reply, redirect, copy, escalate using Robot Alert, or suspend escalation.

Robot Console for Insite User Guide

 

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All trademarks and registered trademarks are the property of their respective owners.
Last Published: 201912051020